This is a story about a clash between user needs and business goals. As I finished conducting my first round of interviews, my main takeaway was that none of the users had faith in a new web tool to help them do their jobs.
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This is not a UX success story, but what I learned about accessibility on this project has changed my own process and strengthened my belief in the practice and philosophy of UX.
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This is one of my favorite UX stories. It has hot heads, irrational behavior, people getting kicked out of meetings, and surprising user results.
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