- Specialty Provider Portal
The Specialty Provider Portal serves a two-fold purpose: it’s a touch-point for providers to schedule medication delivery and manage holds, and an important sales team tool, showcasing the capabilities of a larger suite of products and services.
- Easyfix: Innovation and Insurance
Travelers has been in business for over 160 years and are now competing in a marketplace with startups like Lemonade and advertising heavy-hitters like Progressive and Geico. My role was to help find inroads to new markets and customers through design thinking and innovation.
- Project Phoenix
This is a story about a clash between user needs and business goals. As I finished conducting my first round of interviews, my main takeaway was that none of the users had faith in a new web tool to help them do their jobs.
- Code name: Cheesy Bites
This is one of my favorite UX stories. It has hot heads, irrational behavior, people getting kicked out of meetings, and surprising user results.
- Projects: 2014-2018
See examples of my work from different industries: eCommerce, Medical devices, Finance/banking, and Healthcare.
The Specialty Provider Portal serves a two-fold purpose: it’s a touch-point for providers to schedule medication delivery and manage holds, and an important sales team tool, showcasing the capabilities of a larger suite of products and services.
Travelers has been in business for over 160 years and are now competing in a marketplace with startups like Lemonade and advertising heavy-hitters like Progressive and Geico. My role was to help find inroads to new markets and customers through design thinking and innovation.
This is a story about a clash between user needs and business goals. As I finished conducting my first round of interviews, my main takeaway was that none of the users had faith in a new web tool to help them do their jobs.
This is one of my favorite UX stories. It has hot heads, irrational behavior, people getting kicked out of meetings, and surprising user results.
See examples of my work from different industries: eCommerce, Medical devices, Finance/banking, and Healthcare.